The team:

At Uber I supported 2 XFN teams: the People Tech team, responsible for internal tools and employee programs, and the UberEats Marketplace team, responsible for pricing and incentives.

My role:

In this role, I conducted independent end-to-end research across a variety of different kinds of user audiences. As the first UXR on the People Tech team, I also created infrastructure for ongoing research programs and supported the creation of an internal user panel.

My projects:

On the Internal tools team, I conducted UXR for the redesign of Uber’s intranet, the grow tool, a new internal dashboard for executives, and more. As a UXR on the UberEats Marketplace team, I conducted a concept test on new framings of Priority Delivery within the UberEats app. And I also took part in Diversity and Inclusivity research at Uber and conducted research on underrepresented Uber users to learn how the app could better serve them.